Home 2013 - Volume 13(2) PEOPLES EXPECTATIONS FROM HEALTHCARE PROVIDERS – A TURKISH PERSPECTIVE
PEOPLES EXPECTATIONS FROM HEALTHCARE PROVIDERS – A TURKISH PERSPECTIVE PDF Print E-mail
Wednesday, 15 January 2014 15:49

Saad Ahmed Ali Jadoo1,2, Syed Mohamed Aljunid1,2, Seher Nur Sulku3, Sharifa Ezat Wan Puteh4, Zafar Ahmed2, Mohd Rizal Abdul Manaf4, Sami Abdo Radman Al-Dubai5, Saperi B Sulong2, Amrizal Muhammad Nur1

1United Nations University-International Institute of Global Health (UNU-IIGH), National University of Malaysia Medical Centre (UKMMC)

2International Centre for Case-Mix and Clinical Coding (ITCC). National University of Malaysia Medical Centre (UKMMC), Jalan Yaacob Latiff, 56000 Cheras, Kuala Lumpur, Malaysia

3Department of Econometrics, Economics and Management Sciences Faculty, Gazi University, Room No: 310 Besevler/06500, Ankara,  Turkey

4Department of Community Health Science, Faculty of Medicine, National University of Malaysia (UKMMC), Jalan Yaacob Latiff, 56000 Cheras, Kuala Lumpur, Malaysia

5Department of Community Medicine, International Medical University (IMU)  Bukit Jalil, Kuala Lumpur, Malaysia

ABSTRACT

There is high expectation from the population on part of the healthcare providers. These include; skilful and timely medication administration; and knowledge, honesty, listening skills, availability and professional attitude. The aim of this paper is to evaluate the expectation of population with regards to the healthcare providers in Turkey. A cross- sectional study was conducted in Turkey, including both rural and urban population, carried out from October 2011 till January 2012. A total of 540 household heads were selected using multistage random sampling technique. Data was collected using modified self-administered 16-items QUOTE (Quality of Care Through the Patients’ Eyes) questionnaire. The questionnaire measures communication/ accessibility, organizational skills and professional skills. The response rate was (77.1%) and data was analyzed by using SPSS version 16.0. All the aspects measured using QUOTE questionnaire were found to be important by the majority of respondents, but with varying degrees of priority. The quality aspects related to the professional skills of physicians was ranked first followed by communication/ accessibility and last but not the least is the organizational skills of health care providers. This study explored the Turkish people priorities and expectations regarding healthcare providers. The public priorities and expectation were different across population. This may reflect the need to understand people’s expectations before providing the services to avoid complaints that may occur after the services have been rendered.

Keywords: Expectation, healthcare provider, professional skills, quality of care, Turkey

 

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Last Updated on Wednesday, 15 January 2014 15:52
 

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ISSN No : 1675-0306
e-ISSN No : 2590-3829

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